This is Mark talking to his dad in England about a computer problem his dad's having:

"The escape key. Hit the escape key. (pause)...It says E-S-C. (pause) It's in the top left corner.
No, not on your screen, on the keyboard...."(heavy sigh)
later..
"Click that button. Don't double click. Only double click if I say to double click."

Then he tried to get his dad to install icq so they could chat about the problems while his dad was connected to the internet. I heard Mark going round and round with him about it...then he tried to connect to his machine with laplink. Then he tried to get his dad to find out what his IP address was.

Then he said "I'll call you tomorrow."